BOSTON (AP) — The University of Massachusetts Boston is promising to fix a litany of problems at the longtime commuter school's first on-campus dormitory.

The Boston Globe reports that the college's interim chancellor informed students via email Sunday that their complaints recounted in the newspaper would be addressed.

Students spoke of poor security, unauthorized guests in common areas, broken elevators, lack of hot water, and undercooked hamburgers in the dining hall.

Interim chancellor Katherine Newman called the problems "unacceptable" and promised to hold responsible the company that built the dorm.

She says security has already been upgraded with uniformed guards.

The $140 million dorm that opened this fall houses more than 1,000 students.

Capstone Development, which built the dorm, says it has addressed many problems and is waiting for parts to fix others.