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    Tuesday, September 24, 2024

    Conn. officials warn Eversource customers to be wary of scam targeting elderly users

    Older Eversource customers are being targeting by scammers pretending to represent the company in order to steal personal information, according to state officials.

    Scammers are calling customers to offer a fake discount for users before asking for personal information, like account numbers, birth dates and payment information, the Department of Consumer Protection said in a news release. Eversource customers are the main target of the scam, though United Illuminating users should also be "prepared for similar tactics," the department said.

    While no one has reported falling victim to the scam, a "handful" of complaints have come in to the agency, DCP spokesperson Kaitlyn Krasselt said.

    The department advises customers to hang up on unsolicited calls and report scam attempts to the agency. Instead, it asks customers to call the phone number listed on their bills to get more information.

    "We remind customers, if they get a call or text and something doesn't seem right — don't panic and don't pay or give any personal information — and if you ever doubt who you're talking to is legitimate, hang up and give us a call at 800-286-2000," said Eversourse Senior Vice President for Customer Operations and Digital Strategy Jared Lawrence.

    Employees at both companies carry photo IDs with them, and field workers also wear clothing with the company logo, officials point out.

    Customers should also not expect to pay either company when switching rates, the DCP officials said.

    Victims should reach out to their financial institutions to freeze their accounts, file a report with a local police department, DCP officials suggested.

    "It is deeply unfortunate that scammers would try to take advantage of our customers, particularly our elderly customers, to steal their identities and financial information," said Frank Reynolds, the president and CEO of United Illuminating.

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